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Shipping & Returns

Shipping and delivery are covered by our policy below.

 

We ship within the continental United States except Florida and Hawaii, which have strict import laws. We do not ship to US territories like Puerto Rico and Guam.  Only hard goods are shipped to P.O. boxes - never live animals.

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We ship weekly on Monday and Tuesday (Wednesday if possible) for orders placed the preceding week (Monday through Friday). In the event of a holiday, your order will be shipped on the next available shipping day. 

 

You'll receive a minimum of two notifications from us:

  • When you place the order, a confirmation of receipt is sent to your email.

  • We will contact you for live animals to confirm a delivery time and method.

  • Once your order ships, we'll email you the tracking number. You can use the tracking number to monitor the shipping activity. 

 

The method of shipping depends on the product(s) you purchase:

  • Hard Goods - UPS Ground (2 days) @ $18. Hard goods and live animals can not be shipped together. This would be cost-prohibitive. 

  • Live Animals - Packages containing live animals shipped via Federal Express and can not be exposed to extreme weather conditions. For this reason, our Live Animal Guarantee (LAG) is valid only under precise shipping conditions:

    • All live animals are held at your local Federal Express Annex for pickup. They must be picked up the day they arrive at the Annex. We include heat and cold packs as needed.

    • Tarantulas and scorpions are shipped Federal Express Overnight @ $60 shipping fee.

    • Most isopods and other feeders are sent via Federal Express Two Day @ $20. shipping fee.

    • The more delicate isopods are sent via Federal Express Overnight @ $60. 

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    • You must open and inspect your animal(s) the day of delivery. It's a good idea to video record the process.

    • In the rare event that you receive an animal that is deceased, it needs to be reported to us within two hours of receiving the package. This is why a recording is beneficial. We'll want confirmation. 

    • When these steps are followed, we'll refund the price you paid for the DOA animal. This refund does not include the cost of shipping.​​​​​

  • If required, the animal(s) can be shipped to your door but this negates the Live Animal Guarantee. This method is not recommended for obvious reasons. ​

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Make sure you have the required husbandry supplies set up before your animal arrives. The shipping cartons are designed to house animals for a minimal time. They need to be rehoused as soon as you receive them. â€‹â€‹

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Cancellations 

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​Returns & Exchanges

This is simple. Refunds are granted only under our Live Arrival Guarantee. The nature of this business precludes us from accepting returns or making exchanges. Inventory is unpredictable and changes daily.​

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